How to troubleshoot ERR_CONNECTION_RESET Error in Chrome

Learn how to fix the ERR_CONNECTION_RESET error in Chrome with these effective methods. From checking the website’s functionality to clearing browser cache and disabling antivirus, discover the steps in this troubleshooting guide to resolve this common connection issue. Anyone can follow the steps below as I provide relevant detailed information on this error.

Understanding the ERR_CONNECTION_RESET Error

What is the ERR_CONNECTION_RESET error in Chrome?

The ERR_CONNECTION_RESET error is a common issue users report when using the Google Chrome web browser. This error occurs when Chrome fails to connect with the website’s server. It can frustrate users by preventing them from accessing the desired webpage with an “aw snap” error.

Causes of the ERR_CONNECTION_RESET error

There are several potential causes for the ERR_CONNECTION_RESET error in Chrome. It is often related to client-side problems, such as incorrect internet settings or issues with network devices. Some common causes include:

1. Client-side issues: Incorrect internet settings or network device problems can lead to the ERR_CONNECTION_RESET error. It is essential to ensure that the internet settings are correctly configured and there are no network device issues.
2. VPN or firewall interference: VPN (Virtual Private Network) or firewall interference can also trigger the ERR_CONNECTION_RESET error. Disrupting active VPN connections and temporarily disabling the firewall to check if they are causing the error is recommended.
3. Outdated browser cache: An outdated cache can sometimes lead to connection issues and trigger the ERR_CONNECTION_RESET error. Clearing the browser cache can help resolve this problem.
4. Bad proxy: A bad or misconfigured proxy server can interfere with the connection and result in the ERR_CONNECTION_RESET error. Disabling proxy server access in Chrome settings can help resolve this issue.

Common symptoms of the ERR_CONNECTION_RESET error

When encountering the ERR_CONNECTION_RESET error in Chrome, users may experience the following symptoms:

1. Page loading failure: The webpage fails to load and displays the ERR_CONNECTION_RESET error message instead.
2. Connection interruption: The connection with the website’s server is abruptly interrupted, leading to the error.
3. Limited website access: Users may have difficulty accessing specific websites due to the ERR_CONNECTION_RESET error.
4. Inability to establish a secure connection: The error may prevent a secure connection with the website, resulting in limited functionality.

These are the most common symptoms. The list is not conclusive.

How to troubleshoot ERR_CONNECTION_RESET Error in Chrome?

1. Check if the website is working properly

The first step to resolve the ERR_CONNECTION_RESET error is to check if the website works properly. Sometimes, the error may be temporary and caused by server-side issues. You can try accessing other websites to determine if the problem is specific to a particular site or affecting all websites. If other websites load without any issues, the problem may lie with the specific website you are trying to access.

You may want to test if the site is responding or working correctly using isitdownrightnow, pingdom tools, or gtmetrix.

2. Disconnect from VPN or disable the proxy server

If you are using a VPN or have a proxy server enabled, try disconnecting from the VPN or disabling the proxy server. VPNs and proxy servers can sometimes interfere with the connection between Chrome and the website’s server, leading to the ERR_CONNECTION_RESET error. By disconnecting from the VPN or disabling the proxy server, you can eliminate these potential sources of interference.

3. Reboot the network device

Another method to resolve the ERR_CONNECTION_RESET error is to reboot your network device. This includes restarting your modem, router, or other networking equipment. Network devices can sometimes encounter temporary glitches or errors that disrupt the connection between Chrome and the website’s server. By rebooting the network device, you can refresh its settings and potentially resolve the error.

4. Clear the Google Chrome browser cache

An outdated browser cache can also contribute to the ERR_CONNECTION_RESET error. Cached files and data stored by Chrome can sometimes conflict with the website’s server, causing connection issues. To clear the browser cache in Chrome, follow these steps:

1. Access the Chrome menu by clicking the three-dot icon in the browser window’s top-right corner.
2. From the dropdown menu, select “Settings.”
3. Under the “Privacy and Security” section, click “Clear browsing data.”
4. A dialog box will appear with various options. Ensure the checkboxes for “Cookies and other site data” and “Cached images and files” are selected.
5. Choose the time range for which you want to clear the data. If you want to remove all cookies and cache, select “All time.”
6. Click on the “Clear data” button to initiate the clearing process.
7. Once the process is complete, restart Google Chrome and check if the error persists.

5. Deactivate antivirus and firewall temporarily

Antivirus and firewall software on your computer can sometimes interfere with Chrome’s connection to the website’s server, leading to the ERR_CONNECTION_RESET error. To determine if this is the case, temporarily deactivate your antivirus and firewall software and then try reaccessing the website. If the error no longer occurs, you may need to adjust the settings of your antivirus or firewall software to allow Chrome to establish a connection.

6. Reset TCP/IP settings

Resetting your computer’s TCP/IP settings can help resolve network-related issues that may be causing the ERR_CONNECTION_RESET error. To reset the TCP/IP settings, follow these steps:

1. Open the Command Prompt as an administrator. You can do this by searching for “Command Prompt” in the Start menu, right-clicking on it, and selecting “Run as administrator.”
2. In the Command Prompt window, type the following command and press Enter: netsh int ip reset
3. Wait for the command to complete, and then restart your computer.

By resetting the TCP/IP settings, you can clear any corrupted or misconfigured network settings contributing to the error.

These methods provide potential solutions to resolve the ERR_CONNECTION_RESET error in Chrome. However, it’s important to note that errors can have various causes, and not all methods may work in every situation. Further assistance or consulting with a professional may be necessary if the error persists.

7. Reset the network configuration

Resetting the network configuration can help resolve any network-related issues causing the ERR_CONNECTION_RESET error. To do this, follow these steps:

1. Press Windows + R on your keyboard to open the Run dialog box.
2. Type cmd and press Enter to open the Command Prompt.
3. In the Command Prompt, type the following commands one by one, pressing Enter after each command:
   • ipconfig /release
   • ipconfig /renew
   • ipconfig /flushdns
   • netsh int ip reset
   • netsh winsock reset
4. Once the commands have been executed, restart your computer and check if the error persists.

8. Change to a public DNS server

Changing the DNS server you are using can sometimes resolve the ERR_CONNECTION_RESET error. For example, you might want to use Google Public DNS or CloudFlare Public DNS.

To change your DNS server, follow these steps:

1. Right-click on the network icon in your system tray and select Open Network & Internet settings.
2. In the Network & Internet settings, click on Change adapter options.
3. Right-click on your active network connection and select Properties.
4. In the Properties window, scroll down and double-click on Internet Protocol Version 4 (TCP/IPv4).
5. Select the option to Use the following DNS server addresses.
6. Enter the preferred and alternate DNS server addresses. You can use public DNS servers like Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1).
7. Click OK to save the changes and check if the error is resolved.

9. Disable Windows Firewall temporarily

Temporarily disabling the Windows Firewall can help determine if it is causing the ERR_CONNECTION_RESET error.

Here’s how you can disable the Windows Firewall:

1. Press Windows + R on your keyboard to open the Run dialog box.
2. Type firewall.cpl and press Enter to open the Firewall settings.
3. On the window’s left side, click Turn Windows Defender Firewall on or off.
4. Select the Turn off Windows Defender Firewall option for private and public networks.
5. Click OK to save the changes and check if the error is resolved.

10. Check proxy settings

Incorrect proxy settings can also lead to the ERR_CONNECTION_RESET error. To check your proxy settings, follow these steps:

1. Press Windows + R on your keyboard to open the Run dialog box.
2. Type inetcpl.cpl and press Enter to open the Internet Properties window.
3. In the Internet Properties window, go to the Connections tab and click on the LAN settings button.
4. Ensure the Automatically detect settings option is checked, and the Use automatic configuration script option is unchecked.
5. Click OK to save the changes and check if the error is resolved.

11. Avoid conflicting VPN and firewall settings

Virtual Private Networks (VPNs) and firewalls can sometimes interfere with your internet connection and trigger the ERR_CONNECTION_RESET error. To troubleshoot this issue, follow these steps:

1. Disconnect from your VPN temporarily and try reaccessing the website. If the error disappears, there may be a conflict between your VPN and the website’s server.
2. Temporarily disable your firewall and check if the error persists. If the error is resolved, you may need to adjust your firewall settings to allow access to the website.

If you need to use a VPN or firewall, ensure that their settings are correctly configured to avoid conflicts with your internet connection.

Following these troubleshooting tips can effectively prevent the ERR_CONNECTION_RESET error in Chrome.

12. Keep software and browsers up to date

One of the main reasons for encountering the ERR_CONNECTION_RESET error is using outdated software or browsers. Outdated software may have compatibility issues with certain websites, leading to connection problems. Therefore, it is crucial to regularly update your operating system, browser, and other relevant software.

To update your browser, follow these steps:

1. Open Chrome.
2. Click on the three-dot menu icon in the top right corner.
3. Go to “Help” and select “About Google Chrome”.
4. Chrome will automatically check for updates and install them if available.
5. Restart your browser after the update is complete.

Keeping your software and browsers up to date ensures you have the latest security patches and bug fixes, reducing the chances of encountering connection errors.

13. Run regular malware scans

Malware or viruses on your computer can interfere with your internet connection and cause the ERR_CONNECTION_RESET error. It is essential to run regular malware scans using reliable antivirus software to detect and remove malicious programs.

Follow these steps to run a malware scan using Windows Defender (built-in antivirus software in Windows):

1. Open the Windows Security app by searching for it in the Start menu.
2. Click on “Virus & threat protection” in the left sidebar.
3. Click “Quick scan” or “Full scan,” depending on your preference.
4. Wait for the scan to complete and take appropriate actions based on the results.

If any malware is detected, follow the instructions provided by your antivirus software to remove it from your system. Running regular malware scans can help prevent the ERR_CONNECTION_RESET error caused by malicious programs.

14. When to seek additional assistance

It is recommended to seek additional assistance for the ERR_CONNECTION_RESET error in the following situations:

1. Persistent Error: If you consistently encounter the ERR_CONNECTION_RESET error when trying to access multiple websites, despite attempting various troubleshooting methods, it may indicate a more complex issue that requires professional assistance.
2. Limited Technical Knowledge: If you are unfamiliar with advanced network configurations or lack technical expertise, it is advisable to contact support. They can guide you through troubleshooting, ensuring you follow the correct steps and avoid potential pitfalls.
3. Time Constraints: If you are pressed for time and need a quick resolution to the error, reaching out to support can expedite the troubleshooting process. Their expertise and experience can help identify the root cause of the error and provide you with a prompt solution.

15. How to contact support

When contacting support for assistance with the ERR_CONNECTION_RESET error, it is essential to provide them with relevant information to help them understand the issue better. This information can aid support in diagnosing the problem accurately and providing you with an effective solution. Here are some details you should include when reaching out to support:

1. Error Description: Clearly describe the error you are encountering. Please mention that you are experiencing the ERR_CONNECTION_RESET error in Google Chrome and provide any specific error messages or codes accompanying it, for example, DNS PROBE FINISHED NXDOMAIN error.
2. Affected Websites: Specify the websites or webpages where you encounter the error. Mention whether the error occurs consistently across multiple websites or is limited to specific domains.
3. Troubleshooting Steps Taken: Briefly outline the troubleshooting methods you have already attempted. This information can help you understand what you have tried and prevent redundant suggestions.
4. System Configuration: Provide details about your system configuration, including the operating system you are using (e.g., Windows 10/11) and the version of Google Chrome you have installed. Mention any recent software or hardware changes relevant to the error.
5. Network Environment: Describe your network environment, such as using a wired or wireless connection, a home or corporate network, or a public Wi-Fi network. Mention any network devices or equipment you use, such as routers or modems.

Providing comprehensive and accurate information can help more effectively diagnose and resolve the ERR_CONNECTION_RESET error. Remember to follow any instructions or suggestions support diligently provides to ensure a successful resolution.

Remember, while seeking support is valuable, attempting basic troubleshooting methods yourself is always recommended. This can help you save time and resolve the issue without external assistance.

I hope this helped. Thank you for reading!

Learn more: 7 BEST security tips for the Google Chrome browser.